Welcome to Hallmark Supplies Store! We’re dedicated to helping you create unforgettable moments with our premium gift presentation products. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us – we’re here to help!

Product Information

What types of products do you offer?
We specialize in high-quality gift presentation items, including Boxed Cards, Designed Stationery, Keepsake Ornaments, Figurines, Gift Bags, Gift Wrap, Seasonal Decor, Snow Globes, and more. Each product is crafted to add a touch of elegance to your special moments.
Are your products suitable for corporate events?
Absolutely! Our premium Gift Wrap, Gift Boxes, and Designed Stationery are perfect for corporate gifting, ensuring a professional and polished presentation that reflects your brand’s care and attention to detail.
Do you offer personalized items?
Yes, we have select personalized options. Please note that personalized items may have specific return conditions – check our returns policy or contact customer service for details.

Shipping & Delivery

What shipping options do you provide?
We offer two reliable shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after shipping.
– Free Shipping: Available for orders over $50, shipped via EMS within 15-25 days after shipping.
All orders are processed within 1-2 business days, with tracking provided for your convenience.
Do you ship internationally?
Yes, we ship worldwide! However, due to logistical constraints, we currently cannot deliver to some parts of Asia and select remote regions. International deliveries may be subject to customs fees or import duties, which are the recipient’s responsibility.
What if my order is delayed?
Delivery times may vary during peak seasons or due to unforeseen circumstances. We appreciate your patience and assure you that we work closely with carriers to ensure timely delivery. You can track your order using the provided tracking information.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with packaging intact. For personalized items, please contact our customer service team for specific conditions. Your satisfaction is our priority!
How do I initiate a return?
To start a return, email us at [email protected] with your order details. We’ll guide you through the process and ensure a smooth experience.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to make your shopping experience secure and seamless.
Is my payment information safe?
Yes, we use secure payment gateways to protect your data. Your privacy and security are important to us.

Other Inquiries

How can I contact customer service?
We’re always happy to help! Reach us via email at [email protected]. Our team responds promptly to assist with any questions or concerns.
Where is your store located?
Our address is 4131 John Calvin Drive, Chicago, US 60603. While we primarily operate online, we take pride in serving customers globally with our curated collections.

Thank you for choosing Hallmark Supplies Store – where we wrap your memories in masterpiece presentations. For further assistance, email us at [email protected].

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