At Hallmark Supplies Store, we take pride in crafting elegant gift presentation products that help you create beautiful memories. While we strive for perfection in every Designed Stationery, Gift Box, and Keepsake Ornament we deliver, we understand that sometimes an exchange or return may be necessary. Our policy is designed with your satisfaction in mind, reflecting the same care and attention to detail that goes into our products.

Our Return & Exchange Commitment

We want you to be completely satisfied with your purchase of our premium gift presentation items. If for any reason you are not happy with your order, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. Please note that all returned items must be in their original condition – unused, unopened, and with all original packaging intact.

Non-Returnable Items

To ensure the quality and hygiene of our products, the following items cannot be returned or exchanged:

  • Gift Bags & Gift Wrap (once opened or cut)
  • Tissue Paper (opened packages)
  • Seals & Gift Tags (if seal has been broken)
  • Personalized or Custom-Designed Stationery
  • Seasonal Decor items with signs of use

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hallmark Supplies Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Date of Purchase: [Purchase Date]

Items to Return/Exchange: [List items with quantities]

Reason for Return/Exchange: [Please provide details]

Preferred Resolution: [Refund/Exchange for specific product]

Your Name: [Full Name]

Contact Email: [Your Email Address]

Thank you for your assistance.

Sincerely,[Your Name]

Step 2: Receive Return Authorization

Within 2 business days, our customer service team will email you a Return Authorization Number and detailed instructions for returning your items.

Step 3: Package and Ship Your Return

Please pack the items securely in their original packaging, include the Return Authorization Number visibly on the outside of the package, and ship to:

Hallmark Supplies Store Returns
4131 John Calvin Drive
Chicago, IL 60603
United States

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Return Processing

Once we receive your return, we will inspect the items and process your refund or exchange within 3-5 business days.

Refund Information

Refund Timeline

Refunds are typically processed within 3-5 business days after we receive and inspect your return. The timing of when the funds reach your account depends on your payment method and financial institution:

  • Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

What’s Refunded

Your refund will include the cost of the returned items. Original shipping charges are non-refundable, unless the return is due to our error.

Exchange Process

If you’re exchanging an item, we’ll ship the replacement product once we receive your return. For exchanges of different value, any price difference will be refunded or charged accordingly.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement at no additional cost to you.

Need Assistance?

Our dedicated customer service team is here to help make your return or exchange experience as seamless as our gift presentation products. Contact us at [email protected] with any questions about our returns policy.

Thank you for choosing Hallmark Supplies Store, where we’re committed to helping you create beautiful memories with confidence and trust.