Shipping Policy

Our Commitment to You

At Hallmark Supplies Store, we understand that beautiful gift presentation is an essential part of creating cherished memories. Our shipping and returns policies reflect the same attention to detail and care that goes into crafting our premium Designed Stationery, elegant Gift Boxes, and exquisite Keepsake Ornaments.

Shipping Information

Order Processing

We carefully prepare each order with the precision our products deserve. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

We offer two reliable shipping options to ensure your gift presentation items arrive safely:

Please Note: We ship worldwide, with the exception of some Asian countries and remote regions. Delivery times may vary during peak holiday seasons.

Returns & Exchanges Policy

Your complete satisfaction is our priority. If your Hallmark Supplies Store products don’t meet your expectations, we’re here to help with a straightforward returns process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. To be eligible for return, items must be in their original condition – unused, unopened, and with all original packaging intact.

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Your full name and contact email address
• Order number and purchase date
• Items to return/exchange (with quantities)
• Reason for return/exchange
• Preferred resolution (refund or exchange for specific product)

Step 2: Receive Return Authorization

Within 2 business days, our customer service team will email you a Return Authorization Number and detailed instructions for returning your items.

Step 3: Package and Ship Your Return

Please pack the items securely in their original packaging, include the Return Authorization Number visibly on the outside of the package, and ship to:

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Return Processing

Once we receive your return, we will inspect the items and process your refund or exchange within 3-5 business days.

Refund Information

Refund Timeline

Refunds are typically processed within 3-5 business days after we receive and inspect your return. The timing of when the funds reach your account depends on your payment method and financial institution:

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

What’s Refunded

Your refund will include the cost of the returned items. Original shipping charges are non-refundable, unless the return is due to our error.

Exchange Process

If you’re exchanging an item, we’ll ship the replacement product once we receive your return. For exchanges of different value, any price difference will be refunded or charged accordingly.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement at no additional cost to you.

Need Assistance?

Our dedicated customer service team is here to help make your shipping, return, or exchange experience as seamless as our gift presentation products. Contact us at [email protected] with any questions about our policies.

Thank you for choosing Hallmark Supplies Store, where we’re committed to helping you create beautiful memories with confidence and trust.