Term and Conditions

At Hallmark Supplies Store, we believe that beautiful gift presentation is an essential part of creating cherished memories. These Terms and Conditions outline the rules and regulations for the use of our website and services, designed to ensure a seamless experience as you explore our premium collection of gift presentation products.

By accessing and purchasing from christmasgiftshops.com, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

1. User Obligations and Responsibilities

Account Registration

While browsing our website doesn’t require an account, placing orders will require you to provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate shipping and billing information
• Ensuring you are of legal age to form binding contracts in your jurisdiction

Prohibited Activities

When using our website, you agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to any portion of our website
• Interfere with the proper working of our website
• Submit false or misleading information
• Use our products for commercial resale without authorization

2. Products and Services Description

Product Range

Hallmark Supplies Store specializes in premium gift presentation items including:

• Boxed Cards and Greeting Cards
• Designed Stationery and Note Cards
• Gift Bags, Gift Boxes, and Gift Wrap Sets
• Wrapping Paper and Tissue
• Seals & Gift Tags
• Keepsake Ornaments
• Snow Globes & Water Globes
• Seasonal Decor
• Figurines

Product Information

We strive to display our products as accurately as possible, including colors, dimensions, and materials. However, please note that:

• Actual colors may vary slightly due to monitor settings
• Product images are for illustrative purposes only
• We reserve the right to modify product specifications without prior notice

3. Order and Payment Terms

Order Process

Placing an order involves the following steps:

1. Select products and add to cart
2. Review cart contents and proceed to checkout
3. Provide shipping and billing information
4. Select preferred shipping method
5. Review and confirm order
6. Make payment through our secure payment gateway
7. Receive order confirmation email

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections. We do not store your complete payment card details on our servers.

Order Processing and Shipping

Once your payment is confirmed:

• Orders are processed within 1-2 business days
• We offer two shipping options:
  • Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after shipment
  • Free Shipping (orders $50+) via EMS: 15-25 business days after shipment
• We ship worldwide except to some Asian countries and remote regions
• Delivery times may extend during peak holiday seasons

Order Cancellation

You may cancel your order within 24 hours of placement by contacting our customer service team. Once an order has entered the processing stage, cancellation may not be possible.

4. Returns and Refunds Policy

Return Timeframe

You may return or exchange most items within 15 days of receiving your order, provided they are in original condition – unused, unopened, and with all original packaging intact.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift Bags & Gift Wrap (once opened or cut)
• Tissue Paper (opened packages)
• Seals & Gift Tags (if seal has been broken)
• Personalized or Custom-Designed Stationery
• Seasonal Decor items with signs of use

Return Process

1. Submit Return Request: Email [email protected] within 15 days of receipt with required information
2. Receive Authorization: We’ll provide a Return Authorization Number within 2 business days
3. Package and Ship: Securely pack items with original packaging and visible Return Authorization Number
4. Return Processing: We inspect returned items and process refunds/exchanges within 3-5 business days

Refund Information

• Refunds include the cost of returned items only
• Original shipping charges are non-refundable unless the return is due to our error
• Refund processing times:
  • Credit Card Payments: 5-10 business days
  • PayPal: 3-5 business days

Damaged or Incorrect Items

If you receive damaged or incorrect products, contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement at no additional cost.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Hallmark Supplies Store or our content suppliers and is protected by international copyright and intellectual property laws.

You may not:

• Reproduce, duplicate, copy, or resell any part of our website or products
• Use our brand name, logos, or product designs without express written permission
• Systematically extract data or other content from our website to create or compile a collection

Our products are intended for personal use. Commercial use of our designs requires prior written authorization.

6. Limitation of Liability

Hallmark Supplies Store strives to provide accurate product descriptions and high-quality services. However, we shall not be liable for:

• Minor variations in product appearance from website images
• Delivery delays caused by circumstances beyond our control (customs, weather, carrier issues)
• Indirect, incidental, or consequential damages resulting from product use
• Issues arising from improper use or storage of our products

Our total liability to you for all claims related to our products and services shall not exceed the total amount you paid for the specific products in question.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of personal information as described in our Privacy Policy.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, United States.

Any disputes arising from these terms or your use of our website shall be resolved through good-faith negotiations. If unable to resolve informally, disputes may be submitted to binding arbitration in Chicago, Illinois, in accordance with the rules of the American Arbitration Association.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified terms.

We encourage you to review these Terms periodically for updates.

10. Contact Information

Our customer service team is dedicated to providing assistance and ensuring your experience with Hallmark Supplies Store reflects the same attention to detail and care that goes into crafting our premium products.

Thank you for choosing Hallmark Supplies Store, where we’re committed to helping you create beautiful memories with confidence and trust.